Solasta Spa
grey chairs on a patio with cushions

Frequently Asked Questions

When should I make reservations?

We encourage you to make reservations one week in advance by calling (706) 878-2200, extension four. A credit card is required to hold the reservation. No-Shows will be charged for the full treatment amount.

What is your cancellation policy?

A 24-hour notice is required to avoid being charged the full cost of your scheduled treatments.

Should I shave?

Shaving isn’t recommended before body treatments or hair removal services. For men scheduling a facial, shaving two hours before the treatment is recommended, but not necessary.

What should I wear?

Swimsuits are required in our steam room. Most body treatments can be enjoyed without clothing; however, disposable undergarments are available upon request. During all treatments, the body is fully-draped, except for the area being worked on. Robes and slippers are provided in the lounge before treatments.

When should I arrive?

We suggest arriving 30 minutes prior to your scheduled treatment, so that you can relax in the steam room. Arriving late will shorten your treatment; it’ll end on time so that other appointments aren’t delayed. Regardless of arrival time, you will be charged the full value of your treatment.

Where should I put my belongings?

If you’re staying at the hotel, please leave valuable items in your guestroom. Lockers are available for personal items.

What if I have special health considerations?

If you have any allergies, physical ailments, or disabilities, or are pregnants, please notify our spa reservation agent when making your appointment.

Is there a fee associated with using spa
facilities without scheduling a treatment?

Guests staying at Valhalla Resort Hotel are able to utilize the pool, fitness center, and steam room at no extra charge. Spa showers are for spa guests only.

How can I pay for my spa service?

We accept all major credit cards; you may also charge spa services to your hotel bill. Upon request, you may pay prior to your treatment.

What about gratuities?

For your convenience, a 20 percent service charge is included in each spa treatment you receive. Gratuities will be distributed to the spa staff that served you during your visit. Additional gratuities may be provided at your discretion.

Are gift certificates available?

Absolutely. Spa gift certificates may be purchased in specific denominations, and can be used on spa services or purchases in the spa boutique.