Spa Policies & FAQ

Book spa appointments when you book your room. The spa books up quickly, especially on weekends. Call (706) 878-2200 ext. 507 or email spa@valhallaresorthotel.com. A credit card is required for non-resort guests, and no-shows are charged in full.

24 hours' notice is required to avoid being charged for scheduled treatments; late cancellations may be charged up to 50%. Groups of six or more need 48 hours' notice.

Shaving isn't recommended before body treatments or hair removal. For men's facials, shaving two hours beforehand is recommended but not necessary.

Arrive 20–30 minutes early to check in, change and enjoy quiet time. Your appointment time is your service time; late arrivals shorten the service at the same price.

Hotel guests should leave valuables in their room. Lockers are available for personal items.

Tell the spa reservation agent about allergies, physical ailments, disabilities or pregnancy when you book.

Visitors accompanying guests who are using the spa, golf or staying at the resort can buy a $35 day pass for the locker rooms, shower, sauna, gym and pool (when open). All amenities are adults-only. No outside food, drink or coolers.

All major credit cards are accepted, or charge services to your hotel bill.

Yes. A 20% service charge is included in each treatment and distributed to the staff who served you. Additional gratuity is at your discretion.

Yes. Spa gift certificates come in set denominations and can be used for services or spa boutique purchases.

Solasta Spa is a cell-phone-free haven. Please mute your phone and store it in your locker; step out to the pool area for calls.