Hotel Policies

Reservations

Policies

Deposit

All reservations require a credit card deposit of one night’s accommodation and tax, charged at the time of booking.

Cancellations

7 days before arrival

Cancel at least seven days before arrival to avoid forfeiting your deposit. Villa bookings require 14 days’ notice.

Pets

Pet-friendly options

Designated hotel suites and Junior Bungalows are pet-friendly. Townhomes are not.

Children

Adults-only amenities

Families are welcome in bungalows and townhomes. Children under 14 are not permitted in the pool, spa, gym or sauna.

Smoking

Non-smoking

All accommodations are non-smoking.

Service charges

Room service & groups

A 20% gratuity and 10% service charge are added to room service. Parties of 6+ in Sky Bar receive a 20% gratuity.